Privacy Notice — ZenNowUntung
This privacy notice describes the categories of personal data processed by ZenNowUntung in the delivery of spiritual benefit and leadership mindset training, the purposes of processing, legal bases where applicable, and the rights available to individuals. The policy applies to participants, prospective participants, visitors to ZenNowUntung.pro, and other contacts. Processing activities are carried out to enable course delivery, communications, administrative functions, and continuous improvement of our educational materials. We limit collection to data necessary for these purposes and maintain administrative and technical safeguards proportionate to the sensitivity of the data.
Definitions
The terms below are used in this privacy notice to explain processing activities and responsibilities. Definitions are provided for clarity and to support understanding of how different types of data and processing are handled by ZenNowUntung.
Data Collection
We collect data that is necessary for registration, program delivery, communication, payment processing, and improving our services. Collection methods include forms on ZenNowUntung.pro, direct communications, and automated collection during site use.
Data You Provide
Data you submit directly to ZenNowUntung to register for courses, request information, or interact with support channels.
- Full name and preferred name for course administration and certificates.
- Contact details such as email address and telephone number for scheduling and communications.
- Billing and payment information required to process course fees (handled through third-party payment processors).
- Profile information, learning preferences, and responses to questionnaires used to tailor program content.
- Communications you send to us, including support requests, feedback, and survey responses.
- Optional information provided for networking or community features, such as professional affiliation or role.
Automatically Collected Data
When you visit ZenNowUntung.pro or use certain services, we may collect technical and usage information automatically to support site functionality and analytics.
- IP address, approximate location derived from IP, and internet service provider data.
- Device and browser information, operating system, and screen resolution.
- Usage data such as pages visited, time spent on pages, clicks, and navigation paths.
- Referrer URL and campaign or source identifiers when arriving from external links.
- Cookies and similar identifiers used to support preferences and analytics.
- Performance and error reports generated by the service runtime environment.
Data From Third Parties
We may receive information about you from third-party service providers, partners, and publicly available sources to facilitate service delivery and verify details where necessary.
- Payment processors and billing platforms that provide transaction confirmations and limited billing data.
- Analytics and hosting providers that supply aggregated usage statistics and technical logs.
- Professional or corporate contacts shared by organizations procuring group or corporate training.
Purposes of Processing
ZenNowUntung processes personal data for specific operational and service delivery purposes outlined below. Each purpose is limited to the data necessary to achieve the stated objective.
- To register participants and manage course enrolment, schedules, and access to educational content.
- To process payments, issue receipts, and manage business records through secure payment partners.
- To communicate updates, administrative information, and responses to support inquiries.
- To operate, maintain, and improve ZenNowUntung.pro, including analytics, troubleshooting, and performance monitoring.
- To personalise content and recommendations within the bounds of information provided by participants.
- To ensure security, detect and prevent fraudulent or unlawful activity, and to maintain the integrity of our services.
- To comply with legal obligations and respond to lawful requests from public authorities.
- To provide aggregated, anonymised insights for internal evaluation and course development.
Legal Bases for Processing (Where Applicable)
For individuals covered by GDPR-like frameworks, processing is supported by appropriate legal bases. Where such frameworks do not apply, processing is conducted in accordance with applicable Malaysian law and standard privacy principles.
- Performance of a contract: processing necessary to provide course services and fulfil agreements with participants.
- Consent: where explicit consent is obtained for marketing communications or optional data uses.
- Legitimate interests: for operational needs such as security, fraud prevention, and improving service quality, balanced against individual rights.
- Legal obligation: processing required to comply with statutory duties or regulatory requests.
Rights under GDPR and Comparable Frameworks
Individuals subject to GDPR or similar regulations have specific rights regarding their personal data. ZenNowUntung responds to requests in a manner consistent with applicable law and applicable verification procedures.
- The right to access personal data and obtain information about processing activities.
- The right to rectify inaccuracies in personal data.
- The right to request erasure of personal data in situations defined by law.
- The right to restrict processing or object to processing based on legitimate interests, to the extent allowed by law.
- The right to data portability for data provided in structured, commonly used, machine-readable formats where applicable.
- The right to lodge a complaint with a supervisory authority if you believe your data protection rights have been breached.
Data Sharing
ZenNowUntung shares personal data with third parties only as necessary to provide services, for legal compliance, or where you have given permission. Third parties are contractually required to protect shared data.
- Service providers such as payment processors, hosting and email providers, and learning platform partners.
- Analytics and advertising partners when explicit consent has been provided for those purposes.
- Professional advisors or auditors where required for legal, tax, or compliance matters.
- Organisations that jointly deliver training or events with ZenNowUntung, limited to information necessary for participation.
- Authorities or regulators in response to lawful requests or to protect legal rights and the safety of others.
- In the event of a business transfer, personal data may be disclosed to prospective buyers or successors as part of due diligence, under confidentiality protections.
International Transfers
Personal data may be transferred to countries outside Malaysia where our service providers operate. Transfers are limited to necessary processing and conducted with appropriate safeguards.
Where transfers occur, ZenNowUntung implements safeguards such as standard contractual clauses, use of providers in jurisdictions with adequate protection, and contractual commitments to protect personal data.
Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this notice, to comply with legal obligations, and to resolve disputes.
Account and enrolment records are retained for the duration of participation and for a period thereafter to comply with administrative, tax, and professional recordkeeping requirements.
Communications and support messages are retained for the period needed to address requests and for quality control; commonly this is several years depending on the nature of the interaction.
Technical logs and analytics are retained in aggregated or pseudonymised form for operational monitoring and service improvement; raw logs are kept for a limited operational period.
When data is no longer required, it is deleted or anonymised in a manner appropriate to the type of data and storage medium, subject to any legal retention obligations.
Security Measures
ZenNowUntung implements administrative, technical, and physical measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. Controls are periodically reviewed and adjusted in line with operational needs.
- Encryption of data in transit using industry-standard protocols and, where applicable, encryption at rest.
- Access controls and role-based permissions to limit data access to authorized personnel on a need-to-know basis.
- Regular reviews, vulnerability assessments, and supplier due diligence to monitor security posture.
Your Rights
To exercise rights regarding your personal data, you may contact ZenNowUntung using the details below. Requests will be processed in accordance with applicable law and verification procedures.
- Submit requests to access, correct, or delete your personal data, or to object to processing, using the contact details provided under 'Contact Information'.
- Provide sufficient information to identify yourself and specify the request; ZenNowUntung may require reasonable steps to verify identity prior to action.
- Right to request correction of inaccurate personal data held by ZenNowUntung, including updates to name, contact details, or preferences.
- Right to request deletion of personal data where processing is no longer necessary, where consent is withdrawn, or where retention conflicts with applicable law.
- Right to request restriction of processing for specific data items while disputes about accuracy or lawful basis are resolved.
- Right to data portability for personal data provided directly by the user in a structured, commonly used, machine-readable format where applicable.
- Right to object to processing for direct marketing purposes or to request review of automated decision-making, where applicable.
- Right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed in relation to ZenNowUntung services.
How to submit a privacy rights request
To exercise any of the privacy rights listed above, submit a written request to our data protection contact. Include your full name, email address, the nature of your request, and any supporting documentation that helps us verify your identity. Requests will be handled in accordance with applicable Malaysian data protection requirements and ZenNowUntung internal procedures.
ZenNowUntung aims to acknowledge receipt of privacy requests within five business days and to provide a substantive response within 30 days. Complex requests may require additional time, and we will inform you if an extension is necessary.
Marketing communications
ZenNowUntung may send informational emails, newsletters, and event invitations related to leadership mindset and spiritual benefit training when you subscribe or otherwise provide consent. Marketing messages will clearly identify their source and include a simple way to opt out.
To stop receiving marketing communications, use the unsubscribe link included in any marketing message or contact us at [email protected] or +60127591454. Processing of unsubscribe requests may take up to five business days.
Children and personal data
ZenNowUntung does not actively market services to minors. We do not knowingly collect personal information from children without parental consent. If we learn that we have collected personal data from a minor without appropriate authorization, we will take steps to delete that information where feasible.
Third-party links
Our website and communications may contain links to third-party websites or services. ZenNowUntung is not responsible for the privacy practices or content of those third parties. Review the privacy policies of any external sites before providing personal information.
Changes to this privacy notice
ZenNowUntung may update this privacy notice to reflect changes in our practices or regulatory requirements. Material changes will be communicated via the website ZenNowUntung.pro and, where appropriate, by email. The effective date of the current version is indicated on the privacy page.
